Get in Touch with Pawkly
Reach out to the Pawkly team anytime you need assistance. Whether you have questions about your order, need product support, or want to learn more about our services, we're here to help. Our dedicated support team responds to all messages within 24–48 business hours. Contact us via email at contact@pawkly.com, call +1 (408) 389-6765, or visit us at 8375 Sultana Ave unit 2, Fontana CA 92335, USA. Your satisfaction matters to us, and we look forward to connecting with you.
Payment Policy - Pawkly | Secure Shopping for Pet Supplies
Thank you for choosing Pawkly for your pet accessory needs. This Payment Policy outlines the terms and conditions for transactions made on our website. We are committed to providing a secure, transparent, and budget-friendly shopping experience for all pet parents.
Accepted Payment Methods
To make your shopping experience smooth, Pawkly accepts the following secure payment methods:
- Visa
- MasterCard
- Amazon Pay
- American Express
- Apple Pay
- Diners Club
- Discover
- Google Pay
- PayPal
- Shop Pay
Secure Online Gateways: Secure Online Payment Gateways available at checkout.
Other Methods: Any additional payment options displayed during the checkout process.
Note: Full payment is required at the time of purchase for all products, including pet gadgets, travel accessories, feeders, and toys.
Payment Security
Your financial security is our top priority.
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Encryption: We use industry-standard SSL encryption technology to protect your personal and financial data.
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Trusted Providers: All payment details are processed through world-class, third-party payment gateways.
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Data Privacy: Pawkly does not store your full credit card details on our servers to ensure maximum safety.
Currency & Pricing
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All prices listed on www.pawkly.com are displayed in U.S. Dollars (USD) unless otherwise stated.
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If your bank operates in another currency, they may apply their own conversion rates and additional fees.
Payment Authorization
By placing an order for our pet supplies, you authorize Pawkly to charge your selected payment method for:
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The product price (Pet beds, toys, grooming tools, etc.).
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Applicable sales taxes based on U.S. tax regulations.
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Shipping fees and any additional charges disclosed during checkout.
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Orders will only be processed once the payment is successfully authorized.
Failed or Declined Transactions
If your transaction is declined, please follow these steps:
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Verify card details (Number, Expiry, CVV).
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Ensure sufficient funds are available in your account.
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Contact your bank to check for any restrictions.
Fraud Prevention & Verification
To protect our community, Pawkly reserves the right to:
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Review transactions for suspected fraudulent activity.
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Request additional identity verification if needed.
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Cancel orders if we suspect fraudulent behavior to maintain a secure marketplace.
Refunds
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Approved refunds are processed according to our Return & Refund Policy.
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Refunds will always be issued back to your original payment method.
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Processing times may vary between 3–7 business days depending on your bank.
Contact Us
For any payment-related inquiries, please reach out via our Contact Us page or email us at contact@pawkly.com. We aim to respond to all queries within 24–48 business hours.
